Product consultation:
Provide detailed product information, including features, specifications, applicable scenarios, etc.
Assist customers in selecting the vacuum cleaner model that suits their needs.
Demonstration and trial:
Provide product demonstrations or sample trials for customers to experience the performance of the product firsthand.
Purchase advice:
Recommend suitable accessories or additional features based on customer needs.
Pricing and promotion information:
Provide the latest pricing, promotional activities, and purchasing channel information.
Warranty service:
Provide free repair or replacement services during the warranty period, with specific durations and terms varying by brand.
Technical support:
Answer technical questions about product usage via phone, email, or online customer service.
Repair service:
Offer paid repair services beyond the warranty period, including providing replacement parts and factory return shipping services.
Accessory supply:
Provide original manufacturer accessories, such as filters, brush head assemblies, etc., to ensure long-term product use.
Return and exchange service:
Provide return and exchange services in compliance with warranty conditions.
Regular maintenance:
Offer regular cleaning and maintenance advice to extend the product’s lifespan.
User guidance:
Provide detailed user manuals, video tutorials, and assistance to help customers quickly master product operation skills.
Production Workshop
Packaging
Container Loading
Q: Do you have products in stock? What is the production cycle?
A: We usually have inventory of regular products and can deliver them immediately. For customized products, the production cycle needs to be confirmed according to the order quantity, usually 35 - 45 days.
Can you offer discounts or preferential offers?
A: Large - order customers or long - term cooperation customers can enjoy tiered price discounts. Please contact the sales manager for specific negotiation.
What payment methods do you accept?
A: We support:
T/T (Telegraphic Transfer): 30% advance payment, 70% to be paid before shipment (most commonly used).
L/C (Letter of Credit): We accept sight L/C, which needs to be issued by a reputable bank.
What is the cooperation process?
A: The standard process is as follows:
1.Inquiry → 2. Confirm details (product, payment, transportation) → 3. Sign the contract → 4. Payment → 5. Production / Shipment → 6. Delivery of documents.